Customer Services Officer

£ 18,000 Manchester  |  Permanent

Customer Services Officer

Salary: £18,000 per annum plus commission 

Location: Manchester, (City Centre)

Benefits: 20 Holidays per year + 8 Bank holidays, + holidays increase after long service, dress down Fridays, pension, ongoing training and development schemes, progression and role diversity opportunities available.

Our client is a Claims Management Company based in the centre of Manchester specialising in processing a variety of financial mis-selling claims. 

As one of our Customer Service Officers you will utilise your experience to successfully manage a client base, dealing with the claims process from submission to payment.

We have exciting and extensive growth plans over the next 12 months and are constantly looking for new people to join the business and assist in the growth and development of our products and operation.

The role

You will become part of a developing team in an exciting growth area of the business. The Customer Services department deals with the entire customer journey, from first contact on pack return, to taking payment upon completion of successful claims.

You will be tasked with managing and growing your own customer base, dealing with incoming post, and contacting both clients and creditors to ensure the swift and successful outcome of your claims.

Duties

  • Check all returned documentation.
  • Gather any additional information/chase additional paperwork where necessary to maximise the chances of a successful claim.
  • Handle all incoming scanned documentation, identify creditor responses and allocate accordingly.
  • Contact lenders where necessary to chase overdue responses and payments.
  • Manage time and effectively prioritise workload.
  • Build rapport and develop customer relationships to enable a strong and positive customer experience.
  • Show ability to identify cross selling opportunities and work as a team player to integrate cross selling with other departments.

Experience

  • Customer Service experience required in any industry.
  • Experience of managing workload and working to targets.
  • Claims Management experience preferable but not essential.

About you

  • Adaptable, professional and efficient
  • Positive, ambitious and motivated
  • Ability to manage a workload effectively and efficiently
  • Effective at overcoming objections
  • Team Player whilst able to work to own initiative when required
  • Good work ethic
  • Excellent telephone manner
  • Reliable and able to complete work to a high standard of accuracy

 

 

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